Shipping policy

Shipping Policy

Effective Date: January 1, 2022

At Pursette, we understand that timely and reliable delivery is an important part of your shopping experience. We are committed to providing efficient order processing, secure packaging, and free worldwide shipping on every order.

Worldwide Free Shipping

We proudly offer FREE shipping to customers worldwide with no minimum purchase required.

No hidden shipping fees will be added during checkout.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing Time: 1–2 Business Days

After your order has been processed, you will receive an order confirmation followed by a shipping confirmation email once your package has been dispatched.

During promotional periods or holidays, processing times may be slightly extended.

Estimated Delivery Time

Estimated shipping time:

7–10 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier operations
  • Severe weather conditions
  • Peak holiday seasons

Although we work with trusted logistics partners, delivery dates cannot be guaranteed.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email.

Tracking updates may require several business days to appear after shipment, depending on the carrier.

Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is entered, please contact us immediately.

Once an order has shipped, we may not be able to modify the delivery address.

Customs & Import Duties

Depending on your country's regulations, customs duties, taxes, or import fees may apply.

These charges, when applicable, are the responsibility of the customer.

Lost or Delayed Shipments

If your package experiences unusual delays or appears to be lost during transit, please contact our support team.

We'll work directly with our shipping partners to investigate and help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged:

  • Take clear photos of the package and product.
  • Contact us within 7 days of delivery.
  • Include your order number and supporting photos.

Our team will review your case promptly and provide an appropriate resolution.

Contact Us

Website: https://pursette.site

Email: support@pursette.site

Phone: (672) 999-9325

Business Address:

5166 Halifax St

Burnaby, BC V5B 2N6

Canada