Refund policy

Return & Refund Policy

Effective Date: January 1, 2022

Thank you for shopping with Pursette. We are committed to ensuring every customer enjoys a pleasant shopping experience. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Policy

We proudly offer a 30-day return window from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Include original packaging, tags, accessories, and documentation.
  • Show no signs of wear, damage, stains, or misuse.
  • Be returned within 30 days after delivery.

For hygiene and safety reasons, items that have been significantly used or intentionally damaged are not eligible for return.

3. Free Returns

Pursette provides free returns worldwide for eligible products.

Before sending your package, please contact our customer support team so we can provide return instructions.

Email: support@pursette.site

Please do not return products without receiving authorization from our support team.

4. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale or clearance items
  • Personalized or customized products
  • Items damaged due to misuse
  • Products returned outside the eligible return period

5. Damaged or Incorrect Orders

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • Missing items

Please contact us within 7 days after delivery and include:

  • Your order number
  • Photos of the item
  • Photos of the shipping package (if applicable)

Our team will review your request and provide an appropriate solution as quickly as possible.

6. Refund Process

Once your returned package is received and inspected:

  • You'll receive an email confirming receipt.
  • We'll notify you whether your refund has been approved.
  • Approved refunds are processed back to your original payment method.

Refund processing times may vary depending on your payment provider and financial institution.

7. Late or Missing Refunds

If you haven't received your refund:

  1. Check your bank account.
  2. Contact your credit card provider.
  3. Contact your bank, as processing times may vary.

If you've completed these steps and still haven't received your refund, please contact us at:

support@pursette.site

8. Exchanges

We replace items only if they arrive defective, damaged, or if an incorrect product was shipped.

To request an exchange, please email:

support@pursette.site

9. Order Cancellation

Orders may be canceled before they have entered processing or shipping.

Once an order has been shipped, it cannot be canceled but may still qualify under our Return Policy after delivery.

10. Contact

Pursette

Website: https://pursette.site

Email: support@pursette.site

Phone: (672) 999-9325

Address:

5166 Halifax St

Burnaby, BC V5B 2N6

Canada